Service Policy of Yuanhang Machinery
Before Sales:
1> Accept customer consultation. According to the customer request and condition, choose most suitable plan in order to save the customer’s cost .
2> Help and support the customer about the kiln and machinery’s technology.
3> Design and map out the brick plant drawing for ref .
4> Provide relevant technical documents.
5> Take customer to see the machine operation at our site.
Medium-sales:
1> Tracing every step in the production , convey the progress and take photo to the customer .
2> Strictly control the product’s quality in accordance with the contract .
3> Inspect cargo before delivery .
4> Provide the product manual to the customer with the cargo.
5> Make the agenda list to the customer and advise how to operate in proper time .
6> Send engineer and technician to the customer scene , program the site and brick plant map .
After-sales:
1>The engineer and technician investigate the field , climate , raw material , etc. Make the layout and drawing based on this .
2>Provide the construction schedule to ensure the construction will proceed as per the schedule
3>Guide installation till producing the finished bricks . Meanwhile , we train local workers and mechanic . Answer customer's questions on site .
4>Guide the buyer to make the maintenance .
5> Guide the customer build hoffman kiln with dryers or tunnel kiln with most advanced technology
6> Communicate with the customer timely . We have specilized after sales service teams to lister for customer's feedback . Provide help and support
in the whole production line .
ODM services available